FORWARD LATERAL SOFTWARE AS A SERVICE AGREEMENT TERMS AND CONDITIONS Updated 2026 The parties executing this Software As A Service Agreement (the "Agreement") intend to be bound by the provisions hereof and in accord with the Contract Terms or ordering documents to which this agreement is appended. A. AGREEMENT DEFINITIONS “You” and “your” refers to the individual or entity that has ordered software as a service from Forward Lateral (“Forward Lateral”) or an authorized distributor by executing the ordering document that accompanies and incorporates this Agreement. Software as a service consists of system administration, system management, and system monitoring activities that Forward Lateral performs for Forward Lateral programs, and includes the right to use the Forward Lateral programs, support services for such Forward Lateral programs, as well as any other services provided by Forward Lateral, as defined in the ordering document (collectively, the “services”). The term “program documentation” refers to the program user manual as well as any other materials provided by Forward Lateral as part of the services. The term “Forward Lateral programs” refers to the software products owned or distributed by Forward Lateral to which Forward Lateral grants you access as part of the services, including program documentation, and any program updates provided as part of the services. The term “users” shall mean those individuals authorized by you or on your behalf to use the services, as defined in the ordering document. The term “your data” refers to the data provided by you that resides in your services environment. The term “ordering document” refers to the ordering document signed by the parties that accompanies and incorporates this software as a service agreement, including the services policies and any other document referenced or incorporated into the ordering document. B. APPLICABILITY OF AGREEMENT This software as a service agreement is valid for the ordering document which this agreement accompanies. C. RIGHTS GRANTED Upon Forward Lateral’s acceptance of your order and for the duration of the services term defined in the ordering document, you have the nonexclusive, non-assignable, royalty-free, worldwide limited right to use the services solely for your internal business operations and subject to the terms of the agreement. You may allow your users to use the services for this purpose and you are responsible for your users’ compliance with the agreement. The services are provided as described in, and subject to, the services policies referenced in the ordering document. You acknowledge that Forward Lateral has no delivery obligation and will not ship copies of the Forward Lateral programs to you as part of the services. You agree that you do not acquire under the agreement any license to use the Forward Lateral programs specified in the ordering document in excess of the scope and/or duration of the services. Upon the end of the agreement or the services thereunder, your right to access or use the Forward Lateral programs specified in the ordering document and the services shall terminate. D. OWNERSHIP AND RESTRICTIONS You retain all ownership and intellectual property rights in and to your data. Forward Lateral or its licensors retain all ownership and intellectual property rights to the services and Forward Lateral programs. Forward Lateral retains all ownership and intellectual property rights to anything developed and delivered under the agreement. Third-party technology that may be appropriate or necessary for use with some Forward Lateral programs is specified in the program documentation or ordering document as applicable. Your right to use such third-party technology is governed by the terms of the third-party technology license agreement specified by Forward Lateral and not under the agreement. You may not: 1. Remove or modify any program markings or any notice of Forward Lateral’s or its licensors’ proprietary rights; 2. Make the programs or materials resulting from the services available in any manner to any third party for use in the third party’s business operations (unless such access is expressly permitted for the specific program license or materials from the services you have acquired); 3. Modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the services (the foregoing prohibition includes but is not limited to review of data structures or similar materials produced by programs), or access or use the services in order to build or support, and/or assist a third party in building or supporting, products or services competitive to Forward Lateral; 4. Disclose results of any services or program benchmark tests without Forward Lateral’s prior written consent; and 5. License, sell, rent, lease, transfer, assign, distribute, display, host, outsource, disclose, permit timesharing or service bureau use, or otherwise commercially exploit or make the services, Forward Lateral programs or materials available, to any third party other than as expressly permitted under the terms of the agreement. The rights granted to you under the agreement are also conditioned on the following: • The rights of any user licensed to use the services (e.g., on a “named user” basis) cannot be shared or used by more than one individual (unless such license is reassigned in its entirety to another authorized user, in which case the prior authorized user shall no longer have any right to access or use the license); • Except as expressly provided herein, no part of the services may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means; and • You agree to make every reasonable effort to prevent unauthorized third parties from accessing the services. E. WARRANTIES, DISCLAIMERS AND EXCLUSIVE REMEDIES Forward Lateral warrants that the services will perform in all material respects in accordance with the services policies referenced in the ordering document. If the services provided to you for any given month during the services term were not performed as warranted, you must provide written notice to Forward Lateral as specified in the ordering document no later than five business days after the last day of that particular month or within such other period stated in the ordering document. FORWARD LATERAL DOES NOT GUARANTEE THAT THE SERVICES WILL BE PERFORMED ERROR-FREE OR UNINTERRUPTED, OR THAT FORWARD LATERAL WILL CORRECT ALL SERVICES ERRORS. YOU ACKNOWLEDGE THAT FORWARD LATERAL DOES NOT CONTROL THE TRANSFER OF DATA OVER COMMUNICATIONS FACILITIES, INCLUDING THE INTERNET, AND THAT THE SERVICE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF SUCH COMMUNICATIONS FACILITIES. FORWARD LATERAL IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS. TO THE EXTENT NOT PROHIBITED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS INCLUDING FOR HARDWARE, SYSTEMS, NETWORKS OR ENVIRONMENTS OR FOR MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. F. TRIAL USE OF THE SERVICES If specified in the ordering document, you may order certain services for trial, nonproduction purposes subject to the terms and conditions of the agreement. Services acquired for trial purposes are provided “as is” and Forward Lateral does not offer any warranties for such services. G. INDEMNIFICATION If a third party makes a claim against either you or Forward Lateral (“Recipient” which may refer to you or Forward Lateral depending upon which party received the Material), that any information, design, specification, instruction, software, service, data, or material (“Material”) furnished by either you or Forward Lateral (“Provider” which may refer to you or Forward Lateral depending on which party provided the Material), and used by the Recipient infringes its intellectual property rights, the Provider, at its sole cost and expense, will defend the Recipient against the claim and indemnify the Recipient from the damages, liabilities, costs and expenses awarded by the court to the third party claiming infringement or the settlement agreed to by the Provider, if the Recipient does the following: 1. Notifies the Provider promptly in writing, not later than 30 days after the Recipient receives notice of the claim (or sooner if required by applicable law); 2. Gives the Provider sole control of the defense and any settlement negotiations; and 3. Gives the Provider the information, authority, and assistance the Provider needs to defend against or settle the claim. If the Provider believes or it is determined that any of the Material may have violated a third party’s intellectual property rights, the Provider may choose to either modify the Material to be non-infringing (while substantially preserving its utility or functionality) or obtain a license to allow for continued use, or if these alternatives are not commercially reasonable, the Provider may end the license for, and require return of, the applicable Material and refund any unused, prepaid fees the Recipient may have paid to the other party for such Material. If such return materially affects Forward Lateral’s ability to meet its obligations under the relevant order, then Forward Lateral may, at its option and upon 30 days prior written notice, terminate the order. The Provider will not indemnify the Recipient if the Recipient alters the Material or uses it outside the scope of use identified in the Provider’s user documentation or services policies or if the Recipient uses a version of the Materials which has been superseded, if the infringement claim could have been avoided by using an unaltered current version of the Material which was provided to the Recipient. The Provider will not indemnify the Recipient to the extent that an infringement claim is based upon (i) any information, design, specification, instruction, software, data, or material not furnished by the Provider, or (ii) any Material from a third party portal or other external source that is accessible to you within or from the service (e.g., a third-party Web page accessed via a hyperlink). Forward Lateral will not indemnify you to the extent that an infringement claim is based upon the combination of any Material with any products or services not provided by Forward Lateral. Forward Lateral will not indemnify you for infringement caused by your actions against any third party if the services as delivered to you and used in accordance with the terms of the agreement would not otherwise infringe any third-party intellectual property rights. Forward Lateral will not indemnify you for any infringement claim that is based on: (1) a patent that you were made aware of prior to the effective date of the agreement (pursuant to a claim, demand, or notice); or (2) your actions prior to the effective date of the agreement. This section provides the parties’ exclusive remedy for any infringement claims or damages. H. SUPPORT SERVICES Support services provided under the agreement are specified in the services policies referenced in the ordering document. I. END OF AGREEMENT Services provided under this software as a service agreement shall be provided for the period defined in the ordering document unless earlier terminated in accordance with the agreement. The term of the services and any renewal years are collectively defined as the “services term.” At the end of the services term, all rights to access or use the services, including the Forward Lateral programs listed in the ordering document, shall end. If either party breaches a material term of the agreement and fails to correct the breach within 30 days of written specification of the breach, then the breaching party is in default and the non-breaching party may terminate the applicable ordering document under which the breach occurred. If Forward Lateral ends the ordering document as specified in the preceding sentence, you must pay within 30 days all amounts which have accrued prior to such end, as well as all sums remaining unpaid for the services ordered under the agreement plus related taxes and expenses. If Forward Lateral ends the services under the Indemnification section, you must pay within 30 days all amounts remaining unpaid for services plus related taxes and expenses. The non-breaching party may agree in its sole discretion to extend the 30-day period for so long as the breaching party continues reasonable efforts to cure the breach. You agree that if you are in default under the agreement, you may not use the services ordered. In addition, Forward Lateral may immediately suspend your password, account, and access to or use of the services (i) if you fail to pay Forward Lateral as required under the agreement and do not cure within the first ten days of the 30-day cure period, or (ii) if you violate any provision within sections C, D, N or R of this Agreement. Forward Lateral may terminate the services hereunder if any of the foregoing is not cured within 30 days after Forward Lateral’s initial notice thereof. Any suspension by Forward Lateral of the services under this paragraph shall not excuse you from your obligation to make payment(s) under the agreement. At your request, and for a period of up to 60 days after the termination of the applicable ordering document, Forward Lateral may permit you to access the services solely to the extent necessary for you to retrieve a file of your data then in the services environment. You agree and acknowledge that Forward Lateral has no obligation to retain your data and that your data may be irretrievably deleted after 60 days following the termination of the ordering document. Provisions that survive termination or expiration of the agreement are those relating to limitation of liability, infringement indemnity, payment, and others which by their nature are intended to survive. J. FEES AND TAXES You agree to pay for all services ordered as set forth in the applicable ordering document. All fees due under the agreement are non-cancelable and the sums paid nonrefundable. You agree to pay any sales, value-added or other similar taxes imposed by applicable law that Forward Lateral must pay based on the services you ordered, except for taxes based on Forward Lateral’s income. You will reimburse Forward Lateral for reasonable expenses related to providing any on-site portion of the services. Fees for services listed in an ordering document are exclusive of taxes and expenses. All amounts invoiced hereunder are due and payable within 30 days of the date of the invoice. You agree that you have not relied on the future availability of any services, programs or updates in entering into the payment obligations in the ordering document; however, the preceding does not relieve Forward Lateral of its obligation to deliver services that you have ordered per the terms of the agreement. Inspections are only free if the municipality has Rejected the inspection and asks for a resubmission. Inspections at the same address on the same project type or different project types are subject to billing. K. NONDISCLOSURE By virtue of the agreement, the parties may have access to information that is confidential to one another (“confidential information”). We each agree to disclose only information that is required for the performance of obligations under the agreement. Confidential information shall be limited to the terms and pricing under the agreement, your data residing in the services environment, and all information clearly identified as confidential at the time of disclosure. A party’s confidential information shall not include information that: (a) is or becomes a part of the public domain through no act or omission of the other party; (b) was in the other party’s lawful possession prior to the disclosure and had not been obtained by the other party either directly or indirectly from the disclosing party; (c) is lawfully disclosed to the other party by a third party without restriction on the disclosure; or (d) is independently developed by the other party. We each agree to hold each other’s confidential information in confidence for a period of three years from the date of disclosure. Also, we each agree to disclose confidential information only to those employees or agents who are required to protect it against unauthorized disclosure in a manner no less protective than under the agreement. Forward Lateral will protect the confidentiality of your data residing in the services environment in accordance with the Forward Lateral security practices specified in the services policies referenced in the ordering document. Nothing shall prevent either party from disclosing the terms or pricing under the agreement in any legal proceeding arising from or in connection with the agreement or from disclosing the confidential information to a governmental entity as required by law. L. ENTIRE AGREEMENT You agree that the agreement (including the information which is incorporated into the agreement by written reference (including reference to information contained in a URL or referenced policy), is the complete agreement for the services ordered by you, and that the agreement supersedes all prior or contemporaneous agreements or representations, written or oral, regarding such services. If any term of the agreement is found to be invalid or unenforceable, the remaining provisions will remain effective and such term shall be replaced with a term consistent with the purpose and intent of the agreement. It is expressly agreed that the terms of the agreement, including any Forward Lateral ordering document, shall supersede the terms in any purchase order or other non-Forward Lateral document and no terms included in any such purchase order or other non-Forward Lateral document shall apply to the services ordered. The agreement may not be modified and the rights and restrictions may not be altered or waived except in a writing signed or accepted online through the Forward Lateral platform by authorized representatives of you and of Forward Lateral. M. LIMITATION OF LIABILITY NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF REVENUE OR PROFITS (EXCLUDING FEES UNDER THE AGREEMENT), DATA, OR DATA USE. FORWARD LATERAL’S MAXIMUM LIABILITY FOR ANY DAMAGES ARISING OUT OF OR RELATED TO THIS SOFTWARE AS A SERVICE AGREEMENT OR YOUR ORDER, WHETHER IN CONTRACT OR TORT, OR OTHERWISE, SHALL IN NO EVENT EXCEED, IN THE AGGREGATE, THE TOTAL AMOUNTS ACTUALLY PAID TO FORWARD LATERAL FOR THE SERVICES UNDER THE ORDER THAT IS THE SUBJECT OF THE CLAIM IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM. ANY DAMAGE IN YOUR FAVOR AGAINST FORWARD LATERAL SHALL BE REDUCED BY ANY REFUND OR CREDIT RECEIVED BY YOU UNDER THE AGREEMENT AND ANY SUCH REFUND AND CREDIT SHALL APPLY TOWARDS THE LIMITATION OF LIABILITY. N. EXPORT Export laws and regulations of the United States and any other relevant local export laws and regulations apply to the services. You agree that such export control laws govern your use of the services (including technical data) and any services deliverables provided under this agreement, and you agree to comply with all such export laws and regulations (including “deemed export” and “deemed re-export” regulations). You agree that no data, information, software programs and/or materials resulting from services (or direct product thereof) will be exported, directly or indirectly, in violation of these laws, or will be used for any purpose prohibited by these laws including, without limitation, nuclear, chemical, or biological weapons proliferation, or development of missile technology. O. OTHER PROVISIONS 1. Forward Lateral is an independent contractor and we agree that no partnership, joint venture, or agency relationship exists between us. We each will be responsible for paying our own employees, including employment-related taxes and insurance. 2. You shall obtain at your sole expense any rights and consents from third parties necessary for Forward Lateral and its subcontractors to perform the services under the agreement. 3. The agreement is governed by the substantive and procedural laws of California and you and Forward Lateral agree to submit to the exclusive jurisdiction of, and venue in, the courts in Santa Barbara County in any dispute arising out of or relating to the agreement. 4. If you have a dispute with Forward Lateral or if you wish to provide a notice under the Indemnification section of this Agreement, or if you become subject to insolvency or other similar legal proceedings, you will promptly send written notice to: jesse@goforwardlateral.com by email. Forward Lateral may give notice applicable to Forward Lateral’s customer base by means of a general notice on the Forward Lateral portal for the services, and notices specific to you by electronic mail to your e-mail address on record or by written communication sent by first-class mail. 5. You may not assign the agreement or give or transfer the services or an interest in them to another individual or entity. 6. Except for actions for nonpayment or breach of Forward Lateral’s proprietary rights, no action, regardless of form, arising out of or relating to the agreement may be brought by either party more than two years after the cause of action has accrued. 7. Forward Lateral may audit your use of the services. You agree to cooperate with Forward Lateral’s audit and provide reasonable assistance and access to information. Any such audit shall not unreasonably interfere with your normal business operations. You agree to pay within 30 days of written notification any fees applicable to your use of the services in excess of your rights. If you do not pay, Forward Lateral can end your services and/or the agreement. 8. The Uniform Computer Information Transactions Act does not apply to this Agreement or orders placed under it. You understand that Forward Lateral’s business partners are independent of Forward Lateral and are not Forward Lateral’s agents. Forward Lateral is not liable for nor bound by any acts of any such business partner. 9. The lateral data generated on all inspections is considered “authored” by the plumber, and the plumber stands by the accuracy for that data. The plumber also grants unlimited license rights to Forward Lateral to use this data, individually, or in aggregate on additional platforms, to be given or sold to municipalities. The plumber (defined as plumbing contractor under contract by property owner or a municipality itself) adheres to this agreement with all authority and recognizes this right of Forward Lateral. P. FORCE MAJEURE Neither party shall be responsible for failure or delay of performance if caused by: an act of war, hostility, or sabotage; act of God; electrical, internet, or telecommunication outage that is not caused by the obligated party; government restrictions (including the denial or cancellation of any export or other license); or another event outside the reasonable control of the obligated party. We both will use reasonable efforts to mitigate the effect of a force majeure event. If such event continues for more than 30 days, either of us may cancel unperformed services upon written notice. This section does not excuse either party’s obligation to take reasonable steps to follow its normal disaster recovery procedures or your obligation to pay for the services. Q. YOUR DATA AND PRIVACY In performing the services, Forward Lateral will comply with the Forward Lateral Services Privacy Policy, which is available via the company website and incorporated herein by reference. The Services Privacy Policy is subject to change at Forward Lateral’s discretion; however, policy changes will not result in a material reduction in the level of protection provided for your data during the period for which fees for the services have been paid. You agree to provide any notices and obtain any consents related to your use of the services and Forward Lateral’s provision of the services, including those related to the collection, use, processing, transfer and disclosure of personal information. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness and ownership of all of your data. R. RESTRICTIONS ON USE OF THE SERVICES You agree not to use or permit use of the services, including by uploading, emailing, posting, publishing or otherwise transmitting any material, for any purpose that may (a) menace or harass any person or cause damage or injury to any person or property, (b) involve the publication of any material that is false, defamatory, harassing or obscene, (c) violate privacy rights or promote bigotry, racism, hatred or harm, (d) constitute unsolicited bulk e-mail, “junk mail”, “spam” or chain letters; (e) constitute an infringement of intellectual property or other proprietary rights, or (f) otherwise violate applicable laws, ordinances or regulations. In addition to any other rights afforded to Forward Lateral under the agreement, Forward Lateral reserves the right to remove or disable access to any material that violates the foregoing restrictions. Forward Lateral shall have no liability to you in the event that Forward Lateral takes such action. You agree to defend and indemnify Forward Lateral against any claim arising out of a violation of your obligations under this section. S. SERVICES TOOLS Forward Lateral may use tools, scripts, software, and utilities (collectively, the “tools”) to monitor and administer the services and to help resolve your Forward Lateral service requests. The tools will not collect, report or store any of your data residing in the service production environment, except as necessary to troubleshoot service requests or other problems in the service. Data collected by the tools (excluding production data) may also be used to assist in managing Forward Lateral’s product and service portfolio and for license management. Except as explicitly set forth, you may not access or use the tools. Any tools are provided by Forward Lateral on an “as is” basis without technical support or warranties. T. STATISTICAL INFORMATION Forward Lateral may compile statistical information related to the performance of the services, and may make such information publicly available, provided that such information does not incorporate your data and/or identify your confidential information or include your company’s name. Forward Lateral retains all intellectual property rights in such information. U. THIRD PARTY SITES AND CONTENT The services may enable you to add links to websites and access to content, products and services of third parties, including users, advertisers, affiliates and sponsors of such third parties. Forward Lateral is not responsible for any third-party websites or third-party content provided on or through the services and you bear all risks associated with the access and use of such websites and third-party content, products and services. V. CUSTOMER REFERENCE You agree (i) that Forward Lateral may identify you as a recipient of services and use your logo in sales presentations, marketing materials and press releases, and (ii) to develop a brief customer profile for use by Forward Lateral on the application portal for promotional purposes. -------------------------------------------------------------------------------- FORWARD LATERAL PRIVACY POLICY This privacy notice discloses the privacy practices for Forward Lateral and applies solely to information collected by this website and software platform. 1. Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 2. Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address provided on our website: • See what data we have about you, if any. • Change/correct any data we have about you. • Express any concern you have about our use of your data. 3. Security We take precautions to protect your information. When you submit sensitive information via the website or platform, your information is protected both online and offline. Wherever we collect sensitive information (such as billing data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via our designated support channels or at jesse@goforwardlateral.com.